How to Recover and Reclaim Your Google and Apple Developer Accounts

At STQRY, we regularly update your apps with bug fixes and improvements. That's why it's important that someone in your organization can access your Google and Apple developer accounts to accept any pending agreements. If a staff member is leaving, we recommend transferring account ownership before they go.

Google Play Console

If you still have access to the account

Google allows you to transfer ownership directly in Play Console:

1. Sign in to Play Console.
2. Go to Users and permissions.
3. Find the person you want to make the new owner and click Manage.
4. Click Make account owner.
5. The new owner will need to verify their identity. Google will send instructions by email.

If you no longer have access

If the account holder has left and no one can sign in, contact Google support through the Play Console Help Center with these details:

• Old account holder's email
• Developer Account ID
• App Package Name
• New account holder's email

Your Customer Success Manager at STQRY can help you find these details. You can also contact us at support@stqry.com and we'll guide you through the process.

Apple Developer

If you still have access to the account

Apple allows you to transfer the Account Holder role from within your account:

1. Make sure the new Account Holder has an Apple ID with two-factor authentication enabled.
2. In App Store Connect, go to Users and Access and add the new person with the Admin role.
3. Go to developer.apple.com/account and click the Membership tab.
4. Click Transfer Your Account Holder Role.
5. Select the new Account Holder from the dropdown and confirm.
6. The new Account Holder will receive an email and will need to verify their identity using the Apple Developer app.

If you no longer have access

If the account holder has left and no one can sign in, contact Apple through the Developer Contact page. Select Account Access and Account Holder Request, and include:

• Your Apple Developer Team ID
• The new Apple ID you'd like to use as Account Holder
• Proof that you're authorized to act on behalf of your organization

If you don't have an Apple ID to use, create a new one and let STQRY know so we can invite it to your account.

Your Customer Success Manager can help you find your Team ID. You can also reach us at support@stqry.com for step-by-step assistance.

Both Google and Apple may require verification documents such as a government-issued photo ID, employment verification, or business registration documents. The process can take anywhere from a few days to a couple of weeks.

After regaining access, consider adding multiple trusted phone numbers so more than one team member can access the account. That reduces the risk of being locked out again. Read the instructions for Google and Apple for more information.