How to claim your ownership when you cannot access your Google and Apple developer accounts

Created by Glen Barnes, Modified on Thu, 15 Feb 2024 at 12:03 PM by Natalie Nguyen

At STQRY, we frequently update your apps with bug fixes and improvements so it is important that the account holder of Google and Apple developer accounts can help us access and accept any pending agreements on your accounts.

However, there could be some reasons, staff leaving for example, which will make you lose access to the Google and Apple developer accounts. In this case, we will need to contact Google and Apple support for help.

Google: you can contact Google via this link. You can type the following email.


"Hello,
My name is [your name]. We have an app published on Google Play. The account holder ([the old account holder's email]) has left the organization and we had no way to contact him. Can you please assist me in claiming ownership of this account? The developer account ID is [developer account ID]
Please include [new email] in your response since this is the new contact who will manage our developer account.
Thank you for your help.
Best"


*You can ask your Customer Success Manager to know the old account holder's email and developer account ID.


Apple: if you can still access the account, you can contact Apple via this link. If you're unable to access the account, you should sign up for a new Apple ID or use a current Apple ID temporarily and inform STQRY of the change. We'll then invite the new Apple ID to the Apple developer account. You can use the mentioned link and type the following email when contacting Apple. Then remove any unneeded Apple ID's from the account if needed.

"Hello,
We cannot log in to our Apple developer account since the account holder has left our organization. Could you please assist us in transferring ownership to [New Apple ID]? The Apple developer team ID is [Developer Team ID]. Thank you for your assistance.
Best,"

*You can ask your Customer Success Manager to know the Apple developer team ID.

In both cases, Google and Apple may require some legitimate documents for verification, such as a government-issued photo ID, employment verification documents, employee badges, business cards, or a certificate of registration with the companies registry. Once the ownership transfer process is complete, they will notify you accordingly.

After regaining access, you can consider adding multiple trusted phone numbers to make sure your more than one team member has access to the account and reduce the risk of being locked out in the future. More information can be found here.

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