Understanding Credits on STQRY Marketplace

Created by Natalie Nguyen, Modified on Mon, 18 May at 2:22 AM by Natalie Nguyen

Credits are consumed whenever STQRY delivers your content but doesn't handle the payment. This guide explains when credits are used, how many you get, and what happens when you run out.

What Are Credits?

A credit is consumed when an access code is redeemed or an in-app purchase is made that is not subject to the commission. One credit = one content access.

Credits are not used when a listener pays through STQRY-powered platforms (e.g., the STQRY Guide app, web app, or STQRY's reseller accounts on Tripadvisor, Viator, Google Play, and Apple Store). Those sales are handled through the commission split.

When Is a Credit Used?

Listener redeems an access code via your website	Yes — 1 credit
Listener accesses your tour via your OTA account using access codes (e.g., Tripadvisor, Viator)	Yes — 1 credit
You distribute content via in-person delivery	Yes — 1 credit
You sell through Google Play or Apple Store using your own developer account	Yes — 1 credit
Listener purchases through STQRY-powered platforms or STQRY's reseller accounts on Tripadvisor, Viator, Google Play, and Apple Store	No — commission split

How Many Credits Do I Get?

Each plan includes a monthly credit allotment. Plan credits expire 12 months after distribution. You can purchase additional credits at any time — and purchased credits never expire.

	Free	Local & Specialty	Standard	Pro
Credits included	0	20/month	100/month	500/month
Additional credit cost	$2.00	$1.00	$0.60	$0.30

The minimum purchase is 25 credits. To buy additional credits, contact your CSM or email support@stqry.com.

For full plan details, see STQRY Marketplace Plans.

Examples

Access code distribution — You give a hotel 50 access codes for guests. Each redemption uses 1 credit. You keep 100% of any fee you charge the hotel.

In-app purchase (your own account) — A listener buys your tour through your own Google Play account. 1 credit is consumed. You keep the full purchase price (minus Google/Apple's fee).

Mixed — You sell a $10 tour on the STQRY web app and distribute 30 access codes to your Viator account. Web app sales go through the commission split (no credits). The 30 Viator access codes consume 30 credits.

Frequently Asked Questions

What happens when I run out of credits?

Free content reverts to its fallback price until your plan renews or you purchase more. Paid content on STQRY-powered platforms is not affected.

Do credits roll over?

Included credits roll over for up to 12 months. Purchased credits never expire.

How do I track my credit usage?

Your publishing dashboard shows your current balance, usage history, and expiration date.

Screenshot of the publishing dashboard showing credit balance and usage history.

Have questions about credits or need help choosing the right plan? Our team is here to help. Reach out to your CSM or contact us at support@stqry.com.