How to Use Guide Mode on STQRY Fleet

The Guide Mode onSTQRY Fleet allows a tour guide to control visitor devices, creating a synchronized and engaging tour experience. Follow the steps below to get started:

Getting Your Content Ready for Guide Mode

1. Visit https://builder.stqry.com to log in to your STQRY Builder account.

2. Make sure all the content you wish to trigger is properly uploaded and arranged within a tour.

3. Go to the Tour Map section to proceed with the setup.

4. Click the pencil icon next to the marker you want to edit.

5. Enter the coordinates or locate the marker on the map.

6. Under the Geofencing section, choose Bluetooth.

7. Complete the beacon details as follows:

   1. UUID: Add a UUID that you will use across all stops. You can use the Online UUID Generator for this. Example UUID 174c45d1-7b01-483a-ad3d-e0069b66235c
   2. Minor: Minor values help uniquely identify individual beacons and are typically assigned based on stop numbers. Each stop should have a unique minor number.
   3. Major: Major values distinguish groups of beacons. For single-location organizations, use the same major number across all stops.

Set up Guide Mode on STQRY Fleet devices

Step 1: Download the STQRY Fleet App

• Download the STQRY Fleet app from either Google Play or theApple App Store.
• Once the app is installed, scan the QR code provided by your Customer Success Manager to activate the app.

Step 2: Designate Devices

• Decide which device will act as the "Tour Guide Device" and which will act as the "Visitor Device".

Step 3: Activate Guide Mode on the Tour Guide Device

1. Open the app on the "Tour Guide Device" and go to Settings.
2. Tap "App version:" or "Settings" five times, and enter the PIN from your Customer Success Manager.
3. Turn on Guide Mode.
4. A keypad appears. Enter the Guide Number for your tour group.

Step 4: Assign different Guide Numbers for different tour groups (Optional)

• STQRY Fleet supports multiple tours at the same time.

• To assign a unique Guide Number for each group tour:

  1. On the Tour Guide Device, open the PIN-protected settings as in Step 3.
  2. Select Change Guide Number.
  3. Enter a new number.
  4. Save the changes.

Guide Numbers keep groups apart only on tours where STQRY has turned on guide lock. If more than one group runs the same tour at the same time, ask your Customer Success Manager to turn it on for that tour.

If you're managing only one tour group, you can skip this step.

Step 5: Start the Tour

1. Navigate to the tour location.
2. On the Tour Guide Device, tap Start Tour. A list of the tour's stops appears.
3. On each Visitor Device, tap Start Tour. On a tour with guide lock, the visitor device asks for the Guide Number. Enter the number shown on the guide's device.

Step 6: Grant Necessary Permissions

• Ensure Location Accessand Bluetooth Access are enabled on both the Tour Guide Device and the Visitor Device for seamless functionality.

Step 7: Control the Tour

• On the Tour Guide Device, tap a stop to play it on the visitor devices nearby. Tap it again to stop.
• Visitors need to stay within Bluetooth range of the guide.

The Tour Guide Device can have either full or partial control over the Visitor Device's audio autoplay. With partial control, the Visitor Device retains the ability to play or pause the audio as needed. For additional support, please contact your Customer Success Manager or our support team at support@stqry.com.

Watch the demo video below to learn how to use this feature on STQRY Fleet.

Frequently Asked Questions

1. Can I combine location alerts (geofencing) with Guide Mode on the same tour in STQRY Fleet?

Yes, you can seamlessly combine location alerts (geofencing) with Guide Mode on the same tour.

2. Which tour mode should I choose to use with Guide Mode?

There are three tour modes: Guided, Self Guided and Remote TV Play. For optimal compatibility with Guide Mode, you can choose either Guided or Self Guided tour mode.

3. Can I change the Guide Number? If so, do I need to contact STQRY support?

Yes, you can change the Guide Number. On the Tour Guide Device, open the PIN-protected settings, select "Change Guide Number," and enter a new one. There is no need to contact STQRY support. Visitors enter the new number when they next start the tour.

4. How can I check for updated content on STQRY Fleet?

We have created a help article on this topic. Please refer to it here.

5. Can I run multiple tours simultaneously?

Yes, you can. Give each tour guide device its own Guide Number, and ask your Customer Success Manager to turn on guide lock for the tour. Visitors then enter their guide's number when they start the tour, and only hear their own guide. Without guide lock, groups close to each other may trigger content in the nearby group.

6. Can I trigger content in different languages?

Yes, users can select their preferred language, and the content will be triggered accordingly in that language.

If you have any questions or need assistance, please don't hesitate to reach out to our support team at support@stqry.com. Happy app building!