Guide to Using Guide Mode on Stqry Fleet

Created by Natalie Nguyen, Modified on Tue, 21 Jan at 9:35 PM by Natalie Nguyen

The Guide Mode feature allows a tour guide to control visitor devices, creating a synchronized and engaging tour experience. Follow the steps below to get started:

Getting your content ready for Guide Mode

Visit https://builder.stqry.com to log in to your STQRY Builder account.
Make sure all the content you wish to trigger is properly uploaded and arranged within a tour.
Go to the Tour Map section to proceed with the setup.

Click the pencil icon next to the marker you want to edit.
Enter the coordinates or locate the marker on the map.
Under the Geofencing section, choose Beacon.
Complete the beacon details as follows:
1. UUID: Add a UUID that you will use across all stops. You can use the Online UUID Generator for this. Example UUDI 174c45d1-7b01-483a-ad3d-e0069b66235c
2. Minor: Minor values help uniquely identify individual beacons and are typically assigned based on stop numbers. Each stop should have a unique minor number.
3. Major: Major values distinguish groups of beacons. For single-location organizations, use the same major number across all stops.

How Does It Work?

Step 1: Download the STQRY Fleet App

Download the STQRY Fleet app from either Google Play or the Apple App Store.
Once the app is installed, scan the QR code provided by your Customer Success Manager to activate the app.

Step 2: Designate Devices

Decide which device will act as the "Tour Guide Device" and which will act as the "Visitor Device".

Step 3: Activate Guide Mode on the Tour Guide Device

Open the app on the "Tour Guide Device".
Navigate to Settings.
Toggle on Guide Mode to activate the feature.
A keypad will appear, prompting you to enter the Guide Number you want to assign to your tour group.

Step 4: Assign different Guide Numbers for different tour groups (Optional)

STQRY Fleet supports multiple tours at the same time.
To assign a unique Guide Number for each group tour:
1. On the Tour Guide Device, go to Settings.
2. Select Change Guide Number.
3. Enter a new number.
4. Save the changes.

Inform your Customer Success Manager if you have multiple tour guides (or tour groups) running the same tour simultaneously and wish to assign different Guide Numbers for each tour group.

If you're managing only one tour group, you can skip this step. In this case, the Guide Number assigned in Step 3 of this article will need to be entered on the visitor's device.

Step 5: Start the Tour

Navigate to the tour location.
On both the Tour Guide Device and Visitor Device, tap Start Tour.
Enter the same Guide Number on both devices to link them together.

Step 6: Grant Necessary Permissions

Ensure Location Access and Bluetooth Access are enabled on both the Tour Guide Device and the Visitor Device for seamless functionality.

Step 7: Control the Tour

Once everything is set up, the Tour Guide Device will have control over the Visitor Device, ensuring a synchronized and smooth tour experience.

The Tour Guide Device can have either full or partial control over the Visitor Device's audio autoplay. With partial control, the Visitor Device retains the ability to play or pause the audio as needed. For additional support, please contact your Customer Success Manager or our support team at [email protected].

Watch the demo video below to learn how to use this feature on STQRY Fleet.

Commonly Asked Questions

1. Can I combine location alerts (geofencing) with Guide Mode on the same tour in STQRY Fleet?

Yes, you can seamlessly combine location alerts (geofencing) with Guide Mode on the same tour.

2. Which tour mode should I choose to use with Guide Mode?

We offer three tour modes: Guided, Self Guided, and Remote TV Play. For optimal compatibility with Guide Mode, you can choose either Guided or Self Guided tour mode.

3. Can I change the Guide Number? If so, do I need to contact STQRY support?

Yes, you can change the Guide Number. To do so, go to the app's Settings, select "Change Guide Number," and enter a new one. There is no need to contact STQRY support for assistance. To ensure the change is applied, click "Check for updated content" a few times on the Visitor Devices.

4. How can I check for updated content on STQRY Fleet?

We have created a help article on this topic. Please refer to it here.

5. Can I run multiple tours simultaneously?

Yes, you can. Simply assign different Guide Numbers to each tour guide device. When you start a tour, the app will prompt you to enter a Guide Number. Ensure that both the Guide Device and the Visitor Device are using the same Guide Number for seamless coordination. If you do not use the Guide Number system then groups in close proximity may trigger content in the nearby group.

6. Can I trigger content in different languages?

Yes, users can select their preferred language, and the content will be triggered accordingly in that language.

If you have any questions or need assistance, please don't hesitate to reach out to our support team at [email protected]. Happy app building!