Managing Parent and Child Accounts

Created by Natalie Nguyen, Modified on Mon, 06 May 2024 at 10:35 AM by Natalie Nguyen

Local & Speciality

Parent-child accounts offer a structured approach to managing multiple accounts within an organization, providing hierarchical control over content management. This feature is particularly beneficial for organizations with complex structures, such as national park systems or large enterprises. Parent-child accounts are available exclusively on our Enterprise plan.

Key Features:

1. Our Customer Success Manager will assist you in enabling this feature and linking parent and child accounts.

2. The parent account retains the authority to link or unlink content from the live app. This ensures centralized control over app content management.

3. Child accounts are restricted to accessing and modifying only their designated content within their account. This prevents unauthorized changes to other areas of the app.

4. Any changes made to app content within parent or child accounts are reflected in real-time. Details can be found here.

How to Use

Child Account:

1. Navigate to the Projects section.

2. Locate the live app listed as a Guide app.

3. Within the Project page, add a launch screen or linked collection.

Parent Account:

1. Build and manage content as usual within the parent account. Details can be found here.

2. Once the child account shares a screen or collection with the parent account, a new option called "Linked Collections" or "Linked" (for linked screens) will appear when linking app content.

By leveraging parent-child accounts, organizations can streamline content management processes, maintain content integrity, and ensure efficient collaboration across multiple accounts within the enterprise. 

If you have any further questions or need assistance, please don't hesitate to reach out to our support team at

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