Reporting Bugs & Issues

During the testing phase of the app, or occasionally once the app is live you or a user may come across a bug or issue with the app. 

Most of the time we will have already picked up any issues that have cropped up and will be working on a fix. However, please notify us of anything you come across.

The best way is to contact us is to email any issues/bugs to support@mytoursapp.com. One of the team will pick them up to investigate and report to our developers if required. 

If possible, these things are helpful to know when reporting a bug:

  • Issue
  • How often it occurs/persistence 
  • Device(s) affected: OS, device model.
  • Screenshot(s) of the issue

Once we have investigated the problem, we'll get back to you ASAP with the next steps to resolve any issues.

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